Last updated: 16-01-2024

Thank you for choosing Lords Med Pathology for your diagnostic needs. We strive to provide high-quality services to our customers. Please read our Cancellation and Refund Policy carefully before scheduling any tests.

Cancellation Policy:

1. Cancellation by the Customer:
   • Customers may cancel their appointment or testing order up to 3 hours/days before the scheduled appointment time.
   • To cancel, customers can contact our customer support team at +918655460980 or log in to their account on our website.
2. Cancellation by Lords Med Pathology:
   • Lords Med Pathology reserves the right to cancel an appointment or testing order in unforeseen circumstances, such as technical issues, unavailability of resources, or any other reason.
   • In the event of cancellation by Lords Med Pathology, customers will be notified promptly, and alternative arrangements or a full refund will be provided.

Refund Policy:

1. Refunds for Cancellation by the Customer:
   • If a customer cancels an appointment or testing order within the specified time frame, a full refund will be issued.
   • Refunds will be processed using the same payment method used for the original transaction.
   • Refunds may take 3 business days to reflect in the customer’s account.
2. Refunds for Cancellation by Lords Med Pathology:
   • In case Lords Med Pathology cancels an appointment or testing order, customers will be offered the choice of rescheduling or receiving a full refund.
   • Refunds will be processed using the same payment method used for the original transaction.
   • Refunds may take 3 business days to reflect in the customer’s account.
3. Refunds for Unsatisfactory Service:
   • If a customer is dissatisfied with the service provided by Lords Med Pathology, they can contact our customer support team within 3 days of receiving the service.
   • A refund or alternative solution will be considered on a case-by-case basis after a thorough investigation.

Exceptions:

1. Non-Refundable Tests:
   • Some tests or services may be non-refundable due to the nature of the service or the resources involved. Such exceptions will be clearly communicated before the transaction is completed.
2. Late Cancellations:
   • Cancellations made after the specified time frame may not be eligible for a refund. In such cases, customers are encouraged to contact our customer support team for assistance.

Contact Information:

For any questions or concerns regarding our Cancellation and Refund Policy, please contact our customer support team at +918655460980

Lords Med Pathology reserves the right to update or modify this policy at any time without prior notice. Please check our website for the latest version of our policies.